Registration Policies

• Participants are encouraged to register early to secure tickets to conference events that have limited seating, such as Pre-Conference Institutes, tours, and special events with a meal provided. Payment may be made by personal or institutional check or by credit card (MasterCard or Visa). Those registering for the conference need to meet the conference deadlines listed above.
• Only those who register and make payment within the Early Registration period will receive the early discounted rates. Regular registration rates are effective September 16 – October 23. Registrations postmarked after October 23 will be adjusted to account for On-Site rates and the participant must make payment (either by personal or institutional check or credit card) at the on-site registration desk before receiving any registration materials.
• In order to qualify for the Early Registration rates, payment along with the registration receipt must be postmarked on or before September 15 and mailed to the CRLA Conference Registrar, 7044 S. 13th Street, Oak Creek, WI 53154-1429. A $35 fee will be charged for any check returned due to insufficient funds.
• Tours offered during the CRLA conference are intended to be educational and to allow conference attendees to experience activities in the host city for each conference. Because some of these tours have limited capacity, the policy for registering for tours will be that only conference attendees will be able to register for tours until the closure of Early Bird registration. When Early Bird registration closes, family members/guests may register for tours with space available.
• For billing questions other than refunds, please contact Mark Hamley at m.hamley@crla.net.
• Requests for refunds of conference registration must be made in writing and postmarked on or before October 23 to be considered, less a $50 processing fee. Payments for Pre-Conference Institutes, tours, campus visits, or functions with a meal cannot be refunded at any time because CRLA commits to pay for these activities in advance based on the number of attendees registered.
• Requests for refunds of conference registration postmarked after October 24, 2017, will not be honored unless they are requested as a result of serious illness, death in the family, or other unforeseeable emergency. Conference registration fee refund requests should be directed to Maureen DuPont, CRLA Treasurer, at mdupont@csusm.edu and will be reviewed and processed following the conference, but not later than December 12, 2017. Requests made after December 12 will not be considered. Payments by institutions will be refunded to the institutions and payments made by individuals will be returned to the individual.